Empower your agents to be more productive with a powerful, efficient console. Our service console leverages SLA information, along with case priority and severity, to intelligently prioritize each and every inquiry.
Have inbound customer service requests automatically routed to the right person. Whether you need to escalate a case or reassign it when too much time has passed, SugarBPM™ ensures no customer gets left behind.
With real time reports and dashboards, you’ll understand problem areas long before they become full-blown issues. Our customer service analytics let support center managers see what’s going well and what needs to be addressed.