Sugarcrm serve

See every issue at a glance

Empower your agents to be more productive with a powerful, efficient console. Our service console leverages SLA information, along with case priority and severity, to intelligently prioritize each and every inquiry.

Route cases intelligently

Have inbound customer service requests automatically routed to the right person. Whether you need to escalate a case or reassign it when too much time has passed, SugarBPM™ ensures no customer gets left behind.

Understand and monitor support performance

With real time reports and dashboards, you’ll understand problem areas long before they become full-blown issues. Our customer service analytics let support center managers see what’s going well and what needs to be addressed.

44 Longbow Road | Danvers | MA 01923 | Phone: (617)834-7138 | sales@crminternational.com